Shipping policy

Last updated: September 14, 2026

This policy describes the shipping and delivery conditions applicable to orders placed on the ChamPenja website.

1. Delivery Areas

ChamPenja currently delivers orders to addresses located in:

  • Switzerland;

  • Liechtenstein.

At this time, delivery is not available to other countries.

2. Carrier

Orders are shipped via Swiss Post.

ChamPenja reserves the right to use another logistics provider if necessary to ensure the proper delivery of an order.

3. Order Processing

Orders are generally prepared and shipped within 1 to 3 business days after payment has been received and confirmed.

Saturdays, Sundays and public holidays are not considered business days.

During busy periods or in exceptional circumstances, the processing time may be slightly longer.

4. Delivery Times

After dispatch, the estimated delivery time is generally 2 to 4 business days.

These delivery times are provided for guidance only. ChamPenja cannot guarantee a specific delivery date where a delay results from the carrier, weather conditions, circumstances beyond its control or other exceptional events.

5. Shipping Costs

Shipping fees are:

CHF 6.90 per order.

Shipping is free for orders of CHF 80 or more.

The applicable shipping fee is displayed during checkout before the order is finally confirmed.

6. Delivery Address

The customer is responsible for ensuring that all delivery information provided when placing an order is accurate and complete.

ChamPenja cannot be held responsible for delays or failed deliveries caused by an incorrect, incomplete or insufficiently detailed address supplied by the customer.

Additional shipping costs may be charged where a new shipment is required due to an address error attributable to the customer.

7. Damaged or Lost Parcels

If a parcel is received damaged, the customer should contact ChamPenja as soon as possible and provide:

  • the order number;

  • a description of the issue;

  • and, where possible, photographs of the parcel and affected product.

If a parcel is believed to be lost, ChamPenja will carry out the necessary checks with the carrier.

Once the situation has been reviewed, ChamPenja may offer an appropriate solution, including a replacement or refund.

8. International Shipping

ChamPenja currently does not offer international shipping outside Switzerland and Liechtenstein.

9. Contact

For any questions concerning the shipping or delivery of an order:

ChamPenja
Email: champenja24@gmail.com
Phone: +41 76 505 41 49