Refund policy

Last updated: September 14, 2026

This policy sets out the conditions applicable to returns, refunds, damaged products and order cancellations made with ChamPenja.

Any mandatory consumer rights granted under applicable law remain unaffected.

1. Food Products

Due to the nature of the food products sold by ChamPenja, products that have been opened, used, or whose packaging or seal has been altered are generally not eligible for return.

This applies in particular where a return cannot reasonably be accepted for food safety, hygiene or preservation reasons.

2. Return of Unopened Products

ChamPenja may accept, on a case-by-case basis and subject to prior approval, the return of a product where it is:

  • unopened;

  • unused;

  • intact;

  • and in its original packaging.

Customers should not return any product before receiving approval and any applicable return instructions from ChamPenja.

3. Return Shipping Costs

Where a return is accepted because the customer has changed their mind, return shipping costs are the responsibility of the customer, subject to any mandatory legal rights that may apply.

Return shipping costs will be covered by ChamPenja where the return results from an error attributable to ChamPenja or where the product received is damaged, defective or incorrect.

4. Customers Located in Switzerland

Swiss law does not provide a general statutory right of withdrawal for all online purchases.

ChamPenja may nevertheless voluntarily accept certain returns in accordance with this policy.

Any legal rights relating to defective or non-conforming products remain unaffected.

5. Customers Located in Liechtenstein

Where mandatory Liechtenstein consumer protection rules apply, consumers may benefit from a 14-day right of withdrawal for distance contracts.

However, certain statutory exceptions may apply, including to certain goods that are liable to deteriorate quickly and certain sealed goods which, for health protection or hygiene reasons, are not suitable for return once unsealed.

Mandatory consumer rights take precedence over any conflicting provision of this policy.

6. Damaged, Defective or Incorrect Products

If the customer receives a product that is:

  • damaged;

  • defective;

  • or different from the product ordered,

the customer should contact ChamPenja as soon as possible.

To allow the request to be processed, the customer should provide:

  • the order number;

  • a description of the problem;

  • and, where possible, one or more photographs of the product and its packaging.

After reviewing the request, ChamPenja may offer, depending on the circumstances:

  • a replacement;

  • or a refund.

7. Lost Parcels

Where a parcel appears to have been lost during transit, ChamPenja will carry out the necessary checks with Swiss Post.

Once the situation has been reviewed, ChamPenja will propose an appropriate solution, which may include a replacement or refund.

8. Order Cancellation

An order may be cancelled as long as it has not yet been prepared or shipped.

The customer should contact ChamPenja as soon as possible.

Once an order has been prepared or dispatched, cancellation can no longer be guaranteed and the return rules will apply.

9. Refunds

Where a refund is approved, it will be issued in accordance with the arrangements agreed with the customer and any applicable legal requirements.

ChamPenja reserves the right to inspect the condition of any returned product before issuing a refund where a physical return is required.

10. Contact

For any return, refund, cancellation or complaint request:

ChamPenja
Email: champenja24@gmail.com
Phone: +41 76 505 41 49